The Customer Retention Blog

The Dilemma Of Booking Deposits When Dealing With No-Shows

No-shows have always been a problem in restaurants. Many owners seek to deal with it by imposing non-refundable booking deposits. But do they do more harm than good? Is there a better way? The problem of no-shows is an old one. In the good old “before times” it was an irritant but with reduced capacity today it can break a business. As a result many restaurants are looking at imposing non-refundable deposits with every booking.

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